Return Policy

1. Refunds and Product Returns

• Returns are accepted only for errors made by the company, such as an incorrect item.
• Custom-made products cannot be claimed or returned.

2. Return Period

Damage from delivery must be inspected within five days of delivery. Replacement handling follows the published conditions.

3. Conditions for Eligible Returns

Returned products must be complete, undamaged, unused, and in original packaging with accompanying documents.

4. How to Return Products

Contact staff by email or phone with the order number, product details, and reason for return.

5. Refunds

After inspection, refunds are processed within 7–14 business days through the original payment method.

6. Return Shipping Costs

Customers cover return shipping for fault-free items. The company covers eligible errors or defects.

7. Products That Cannot Be Returned

Customized, used, and specially discounted products may not be returned.

8. Exchanges

Notify staff within seven days of receiving the product. Exchanges follow the same conditions as returns.

9. Contact

Contact staff by email or phone with questions about this policy.